By Luke Poulton
Automotive services has long been an industry riff with customer mistrust. In the world of Uber and Amazon, customers are expecting a digital-first, personalized experience, even from garages and mobile auto services. Consumers no longer simply want a product or service; they want experiences and how garages choose to deliver on CX will impact how consumers interact with their brand in the future. There are three key areas where technology is improving garage management for businesses, their technicians and, of course, their customers.
