Company Profile:
Halfords is the UK’s leading provider of motoring and cycling products and services. More than 200 mobile service vans bring automotive services such as tire and battery changes straight to customers’ homes and offices - trading as Halfords Mobile Expert and Tyres on the Drive.
Challenges:
- High customer expectation (speed and convenience)
- Complex supply chains and service environments
- Large geographical coverage area
- Operational efficiency needed to increase service margins
- Integration with eCommerce
Benefits Seen:
- Technicians have increased jobs per day from an average of 6 jobs a day to 9+ jobs a day
- HME has been able to offer 500 more service appointments to customers a week
- HME has reduced miles travelled per job by more than 5 (approximately 35,000 miles saved a week)
- Calls to customer support have reduced by 30% as customers are given clear appointment windows and communication about their service and technician
KARL BAKER, OPERATIONAL DIRECTOR, HALFORDS MOBILE EXPERTS
“Avayler Mobile is a true end-to-end solution for our mobile services. It integrates with our other systems, so we always have a 360-degree view of what we deliver to our customers, when, and how.”
