“Halfords demonstrates the rewards for agile companies that invest and innovate for customers. It has transformed through investment in stores, garages and digital services, while at the same time cementing its position as a service-led business with more than 1,400 fixed and mobile services locations.
“The Avayler service-management software it has developed to manage its stores and garages is now generating B2B revenue as Halfords makes the software available to other companies. This is exactly the kind of ecosystem development and brand evolution that we are seeing from successful retailers.”