How Retail Specialists Can Future-Proof Their Business By Bringing Their USPs Outside of the Physical Store

About The Author

  By  Andy Randall

Andy joined the leadership team at Halfords in 2014 as Managing Director of Halfords Autocentres, building the business to the UK's number one motoring services provider, and is also currently a Director of SMMT (The Society of Motor Manufacturers and Traders). Andy further expanded his remit in May 2021 by becoming Group Chief Operating Officer. Andy brings extensive experience of retail transformation stemming from a career in various functions in leading UK retailers and consumer businesses across both Private Equity and PLC ownerships. Andy brings a deep understanding of customer experience, retail and automotive operations, and experience in marketing, people, service delivery, and property to Halfords. Andy has been an instrumental advisor in the setup of Avayler as an additional revenue stream and business area for Halfords. Andy was previously the CEO of SK:N, where he developed the business into the UK's number 1 chain of skin clinics through a strong focus on medical standards, customer service, and a sophisticated digital customer relationship management system. Before this, he worked with many well-known retail and consumer companies, including managing director positions at Staples UK and Virgin Retail Limited.